{"id":5709,"date":"2017-01-12T17:18:14","date_gmt":"2017-01-12T22:18:14","guid":{"rendered":"http:\/\/service-conseil-cm.com\/?p=5709"},"modified":"2019-08-29T14:08:14","modified_gmt":"2019-08-29T19:08:14","slug":"experience-client-parmi-les-canaux-de-distribution","status":"publish","type":"post","link":"https:\/\/www.corinemarkey.com\/service\/blog\/experience-client-parmi-les-canaux-de-distribution\/","title":{"rendered":"Exp\u00e9rience Client : Parcours p\u00e9rilleux d\u2019une amoureuse de bottines rouges parmi les canaux de distribution"},"content":{"rendered":"<h2>Une exp\u00e9rience client p\u00e9nible !<\/h2>\n<p>Je suis une coquette des pieds ! J\u2019aime les beaux souliers. Je suis tomb\u00e9e amoureuse d\u2019une paire de bottines rouges expos\u00e9e dans une vitrine de d\u00e9taillant. Elles correspondaient \u00e0 mes crit\u00e8res\u00a0: de couleur rouge avec une membrane anti-humidit\u00e9, ce qui est bien pratique dans les contr\u00e9es Qu\u00e9b\u00e9coises. La texture des semelles et du talon, le cuir rouge tout me plait, je les veux ! Je m&#8217;attendais \u00e0 vivre une exp\u00e9rience client facile et agr\u00e9able !<\/p>\n<div id=\"attachment_5710\" style=\"width: 181px\" class=\"wp-caption alignleft\"><a href=\"https:\/\/www.corinemarkey.com\/service\/wp-content\/uploads\/2017\/01\/Bottines-rouges.png\"><img aria-describedby=\"caption-attachment-5710\" decoding=\"async\" loading=\"lazy\" class=\"wp-image-5710 size-medium\" src=\"https:\/\/www.corinemarkey.com\/service\/wp-content\/uploads\/2017\/01\/Bottines-rouges-171x300.png\" alt=\"Tomb\u00e9e amoureuse de ces bottines rouges, d\u00e9velopper le leadership, optimiser l'organisation\" width=\"171\" height=\"300\" srcset=\"https:\/\/www.corinemarkey.com\/service\/wp-content\/uploads\/2017\/01\/Bottines-rouges-171x300.png 171w, https:\/\/www.corinemarkey.com\/service\/wp-content\/uploads\/2017\/01\/Bottines-rouges.png 506w\" sizes=\"(max-width: 171px) 100vw, 171px\" \/><\/a><p id=\"caption-attachment-5710\" class=\"wp-caption-text\">Tomb\u00e9e amoureuse de ces bottines rouges<\/p><\/div>\n<p>J\u2019entre dans la boutique et malheureusement, le seul mod\u00e8le qu\u2019ils ont est celui qui est expos\u00e9 en pointure 6.5.<\/p>\n<h3>Oups, c\u2019est trop petit pour moi !<\/h3>\n<p>Emport\u00e9e par l\u2019enthousiasme et le souhait de pouvoir marcher avec ces jolis pieds, je me rends dans une boutique de la m\u00eame banni\u00e8re proche de chez moi. Surprise, surprise \u2026 La conseill\u00e8re me dit que m\u00eame s\u2019ils sont dans la m\u00eame banni\u00e8re, ils ne sont pas oblig\u00e9s d\u2019offrir le m\u00eame choix.<\/p>\n<p>Pour en avoir l\u2019\u00e2me s\u00fbre, je v\u00e9rifie sur le site web du fabricant que ce mod\u00e8le est bien disponible actuellement.<\/p>\n<p>Je me dis que cela suffit ! Je me rends donc dans un grand centre commercial aupr\u00e8s d\u2019un d\u00e9taillant o\u00f9 je crois que toutes les marques sont distribu\u00e9es. Et bien non, ils ne distribuent pas la marque souhait\u00e9e.<\/p>\n<p>Je fais un autre essai aupr\u00e8s d&#8217;un autre d\u00e9taillant ayant un vaste choix. Mon c\u0153ur palpite en voyant les bottines convoit\u00e9es en jaune moutarde et en noir. Pas de rouge ? La conseill\u00e8re me dit que ce mod\u00e8le n\u2019existe pas en rouge. Je sors mon t\u00e9l\u00e9phone cellulaire o\u00f9 j\u2019ai pris une photo de mon souhait. Elle corrige, nous n\u2019avons pas command\u00e9 le rouge dans notre collection d\u2019automne-hiver. Elle se permet de me dire que de toute fa\u00e7on des bottines rouges sont difficiles \u00e0 assortir avec les v\u00eatements.<\/p>\n<h3>Non mais, c\u2019est moi qui ach\u00e8te &#8230;<\/h3>\n<p>Apr\u00e8s avoir insist\u00e9, elle me permet d\u2019essayer une pointure 10, car selon elle les demi-points n\u2019existent pas. Je commence ressentir de la col\u00e8re car le premier magasin o\u00f9 j\u2019ai vu ces bottines proposait du 6.5. \u00a0L\u2019essai des 10 en jaune moutarde me permet de constater qu\u2019un demi-point de moins me ferait mieux. Et je ressors de l\u00e0 avec une exp\u00e9rience client d\u00e9cevante !<\/p>\n<p>Pour finir, je commande via internet directement au fabricant dans la couleur et la taille de mon choix. Ouf ! Deux jours plus tard dans une jolie bo\u00eete, les bottines rouges de la m\u00e8re No\u00ebl sont livr\u00e9es \u00e0 ma porte et elles me font bien !<\/p>\n<h2>Que conclure d\u2019une telle exp\u00e9rience client ?<\/h2>\n<p>Dans les endroits au monde ou il n\u2019y a pas de choix, pas assez d\u2019argent, ce billet s\u2019attache \u00e0 des d\u00e9tails de princesse qui veut tout, tout de suite et maintenant ! Dans une soci\u00e9t\u00e9 occidentale o\u00f9 \u00a0il y a de l\u2019abondance et une concurrence \u00e9lev\u00e9e, o\u00f9 les d\u00e9taillants se plaignent de la concurrence d\u00e9loyale des achats sur internet, il y aurait une remise en question \u00e0 faire.<\/p>\n<p>Je comprends que les inventaires co\u00fbtent cher \u00e0 supporter. J\u2019\u00e9tais pr\u00eate \u00e0 attendre que les bottines convoit\u00e9es soient command\u00e9es par le d\u00e9taillant qui vend cette marque et qu\u2019il empoche son pourcentage.<\/p>\n<h2>Le manque de flexibilit\u00e9 et de cr\u00e9ativit\u00e9 leur a fait perdre une vente.<\/h2>\n<p>J\u2019ai v\u00e9cu le confort d\u2019une commande sur internet en minimisant le risque que la taille ne convienne pas et je pourrai m\u2019habituer \u00e0 me passer du d\u00e9taillant !<\/p>\n<h3>Chers commer\u00e7ants si vous voulez transformer ces points de contact avec les clients en chiffre d&#8217;affaires et en profit, formez votre personnel !<\/h3>\n<p>Avez-vous v\u00e9cu de telles aventures ?<\/p>\n<h3>Je vous invite \u00e0 vous inscrire \u00e0\u00a0<a href=\"http:\/\/eepurl.com\/besXSD\">mon infolettre mensuelle du SPLING en affaires.<\/a> Voici le lien vers <a href=\"https:\/\/www.corinemarkey.com\/service\/blog-spling\/\">mes autres articles de blog<\/a>\u00a0 dans lesquels je partage d\u2019autres trucs et observations pour d\u00e9velopper le leadership et optimiser l&#8217;organisation !<\/h3>\n<p>Corine Markey : Coach Professionnelle Certifi\u00e9e, formatrice agr\u00e9\u00e9e et conf\u00e9renci\u00e8re.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Une exp\u00e9rience client p\u00e9nible ! Je suis une coquette des pieds ! J\u2019aime les beaux souliers. Je suis tomb\u00e9e amoureuse d\u2019une paire de bottines rouges expos\u00e9e dans une vitrine de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":5710,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[2],"tags":[48,71,72,126,180,337,259,289],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Exp\u00e9rience Client : Parcours p\u00e9rilleux d\u2019une amoureuse de bottines rouges parmi les canaux de distribution - Service Conseil CM<\/title>\n<meta name=\"description\" content=\"exp\u00e9rience client Exp\u00e9rience Client : Parcours p\u00e9rilleux d\u2019une amoureuse de bottines rouges parmi les canaux de distribution -\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.corinemarkey.com\/service\/blog\/experience-client-parmi-les-canaux-de-distribution\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Exp\u00e9rience Client : Parcours p\u00e9rilleux d\u2019une amoureuse de bottines rouges parmi les canaux de distribution - 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