{"id":5039,"date":"2015-06-03T09:50:20","date_gmt":"2015-06-03T14:50:20","guid":{"rendered":"http:\/\/service-conseil-cm.com\/?p=5039"},"modified":"2019-12-31T17:05:25","modified_gmt":"2019-12-31T22:05:25","slug":"connexion-le-mot-cle-de-lexperience-client","status":"publish","type":"post","link":"https:\/\/www.corinemarkey.com\/service\/blog\/connexion-le-mot-cle-de-lexperience-client\/","title":{"rendered":"Connexion, le mot cl\u00e9 de l&#8217;Exp\u00e9rience Client !"},"content":{"rendered":"<p>En \u00e9coutant les orateurs successifs lors de la journ\u00e9e de conf\u00e9rences portant sur l\u2019exp\u00e9rience client, le mot qui me reste est celui de la connexion\u00a0:<\/p>\n<ul>\n<li>Connexion avec le client potentiel pour lui faire vivre une exp\u00e9rience \u00e9motionnelle, pour \u00e9tablir une relation de confiance, pour co-construire les futurs produits\/services,<\/li>\n<li>Connexion avec le personnel qui est en relation avec la client\u00e8le qui a besoin de s\u2019ajuster aux nouvelles technologies, \u00e0 g\u00e9rer l\u2019omni-canal,<\/li>\n<li>Connexion technologique avec et entre toutes les plateformes et banques de donn\u00e9es qui supportent la relation client pour que ce soit fluide, efficace et rentable pour l\u2019entreprise,<\/li>\n<li>Connexion \u00e0 tous les niveaux de l\u2019organisation client et fournisseurs quand il s\u2019agit de solutions complexes B2B.<\/li>\n<\/ul>\n<p>Un m\u00e9lange de qualit\u00e9 de pr\u00e9sence et de technologie qui red\u00e9finit le rapport humain se produisant dans l\u2019acte de consommer ou d\u2019acheter.<\/p>\n<p>&#8220;Connect to close !&#8221; \u00a0SPLING !<\/p>\n<h3>Je vous invite \u00e0 vous inscrire \u00e0\u00a0<a href=\"http:\/\/eepurl.com\/besXSD\">mon infolettre mensuelle du SPLING en affaires.<\/a>\u00a0Voici le lien vers\u00a0<a href=\"https:\/\/www.corinemarkey.com\/service\/blog-spling\/\">mes autres articles de blog<\/a>\u00a0 dans lesquels je partage d\u2019autres trucs et observations pour d\u00e9velopper le leadership et optimiser l\u2019organisation !<\/h3>\n<p>Corine Markey : Coach Professionnelle Certifi\u00e9e, formatrice agr\u00e9\u00e9e et conf\u00e9renci\u00e8re.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>En \u00e9coutant les orateurs successifs lors de la journ\u00e9e de conf\u00e9rences portant sur l\u2019exp\u00e9rience client, le mot qui me reste est celui de la connexion\u00a0: Connexion avec le client potentiel [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[2],"tags":[57,85,126,161,259,289],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Connexion, le mot cl\u00e9 de l&#039;Exp\u00e9rience Client ! 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