{"id":5017,"date":"2015-04-08T14:48:26","date_gmt":"2015-04-08T19:48:26","guid":{"rendered":"http:\/\/service-conseil-cm.com\/?p=5017"},"modified":"2019-10-06T19:12:40","modified_gmt":"2019-10-07T00:12:40","slug":"bien-servir-la-clientele-cest-payant","status":"publish","type":"post","link":"https:\/\/www.corinemarkey.com\/service\/blog\/bien-servir-la-clientele-cest-payant\/","title":{"rendered":"Bien servir la client\u00e8le c’est payant !"},"content":{"rendered":"
\"Bien

G\u00e9rer le parcours et favoriser une exp\u00e9rience satisfaisante<\/p><\/div>\n

Bien servir la client\u00e8le demande une approche globale et multicanal.<\/h2>\n

Une approche globale signifie de s’int\u00e9resser au parcours du client.<\/h3>\n

Par exemple : tenir compte de la facilit\u00e9 de stationnement avant de recevoir un service au comptoir. Donc, s’int\u00e9resser \u00e0 ce qui se passe avant et apr\u00e8s l’utilisation du produit\/service. Ceci permet de s’assurer que chaque \u00e9tape g\u00e9n\u00e8re de la satisfaction.<\/p>\n

Une approche multicanal implique d\u2019offrir le m\u00eame service qu\u2019il soit demand\u00e9 en personne, au t\u00e9l\u00e9phone, par courriel ou tout autre plateforme \u00e9lectronique.<\/h3>\n

Une \u00e9quit\u00e9 entre les canaux de communication contribue \u00e0 l’int\u00e9grit\u00e9 de l’organisation. Donc, former les agents de premi\u00e8re ligne pour personnaliser le contact client.\u00a0 Les former \u00e9galement pour s’assurer de coh\u00e9rence avec les valeurs de l’organisation.<\/p>\n

\u00c9tant donn\u00e9 la multiplicit\u00e9 de l\u2019offre, les entreprise ont avantage \u00e0 offrir une exp\u00e9rience client distinctive. Cela demande une habilit\u00e9, une flexibilit\u00e9 et beaucoup d\u2019humanit\u00e9 de la part de ceux qui sont en relation avec la client\u00e8le. Je les consid\u00e8re comme des h\u00e9ros !\u00a0<\/p>\n

Une approche globale et multicanal !<\/p>\n

Vous souhaitez un entrainement pour bien servir la client\u00e8le, appelez moi !<\/p>\n

Je vous invite \u00e0 vous inscrire \u00e0\u00a0mon infolettre mensuelle du SPLING en affaires.<\/a>\u00a0Voici le lien vers\u00a0mes autres articles de blog<\/a>\u00a0 dans lesquels je partage d\u2019autres trucs et observations pour d\u00e9velopper le leadership et optimiser l\u2019organisation !<\/h3>\n

Corine Markey : Coach Professionnelle Certifi\u00e9e, formatrice agr\u00e9\u00e9e et conf\u00e9renci\u00e8re.<\/p>\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

Bien servir la client\u00e8le demande une approche globale et multicanal. Une approche globale signifie de s’int\u00e9resser au parcours du client. Par exemple : tenir compte de la facilit\u00e9 de stationnement […]<\/p>\n","protected":false},"author":1,"featured_media":5215,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[2],"tags":[30,126,180,197,337,208,254,259],"yoast_head":"\nBien servir la client\u00e8le c'est payant ! - Service Conseil CM<\/title>\n<meta name=\"description\" content=\"Bien servir la client\u00e8le demande une approche globale qui s'int\u00e9resse au parcours du client et multicanal \u00e9quitable peu importe son canal de communication.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.corinemarkey.com\/service\/blog\/bien-servir-la-clientele-cest-payant\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Bien servir la client\u00e8le c'est payant ! 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